Refund Policy

Effective Date: 10/31/24

Thank you for choosing Convert Suite. We strive to provide our clients with exceptional software solutions. To ensure client satisfaction, we offer a 30-day refund policy on all our products. This Refund Policy applies to all software and services developed and provided by Convert Suite.

1. Eligibility for a Refund

If you are not satisfied with a product developed by Convert Suite, you may request a refund within 30 days of your original purchase date. To be eligible for a refund:

• The refund request must be submitted within 30 calendar days of the purchase date.
• The product should be in its original state and not have been substantially modified or customized beyond initial usage as intended.

2. Non-Refundable Items

The following items are non-refundable:

• Custom development fees for unique solutions specifically tailored to the client’s requirements.
• Any additional services, consultations, or customizations requested after the initial purchase.
• Subscription fees for services that have already been rendered or used.

3. Refund Process

To initiate a refund request, please follow these steps:

1. Contact us at [email protected] with the subject line “Refund Request – [Product Name].”
2. Provide your order details, including the order number, purchase date, and reason for requesting a refund.
3. Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 5-10 business days.

4. Approved Refunds

If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take 5-10 business days for the refund to reflect on your payment method, depending on your financial institution.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please contact your financial institution as processing times can vary. If you still have not received your refund after contacting them, please reach out to us at [email protected] for further assistance.

6. Contact Us

If you have any questions regarding our Refund Policy or wish to request a refund, please contact us at:

Convert Suite
[email protected]
1611 Pasadena Court, Norfolk VA 23505